Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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pnutbuttafly
Level 7

Roku Express not connecting to Wifi after moving to a new location out of state.

I've just recently moved out of state and now my Roku Express won't connect to my new Wifi. I have tried resetting my router, the Roku and have also tried a factory reset on the Roku. Now I'm stuck at the beginning of setup -- still unable to connect to Wifi. What are my options? 

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3 REPLIES 3\
renojim
Community Streaming Expert

Re: Roku Express not connecting to Wifi after moving to a new location out of state.

Try using your phone as a hotspot to get through the initial setup.

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pnutbuttafly
Level 7

Re: Roku Express not connecting to Wifi after moving to a new location out of state.

Connecting to my phone's hotspot allowed me to get through the setup. But when I try to switch to my Wifi Network I'm still unable to connect. 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku Express not connecting to Wifi after moving to a new location out of state.

@pnutbuttafly 

Thanks for the post.

I would recommend checking out our Support page for troubleshooting issues here: What should I do if I cannot connect to my home network or the internet?

Please answer the following questions so we can get a better understanding of what you are seeing:
- Have you ensured your router is broadcasting a 2.4GHz Wi-Fi network for the device to connect to? The Roku Express is only compatible with wireless b/g/n networks on the 2.4 GHz spectrum. 
- Have you tried changing the wireless broadcast channel on the router to see if this will allow your device to connect? 
- Have you tried moving the device closer to your router to see if you can get connected? 
- How long have you been experiencing this problem?

If those things still aren't helping, feel free to send me a PM with your Roku account email address and the serial number of your Roku from Settings>System>About along with the answers to the above questions and I'll be able to assist you further from there.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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