Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
Roku Express not connecting to Wifi after moving to a new location out of state.
I've just recently moved out of state and now my Roku Express won't connect to my new Wifi. I have tried resetting my router, the Roku and have also tried a factory reset on the Roku. Now I'm stuck at the beginning of setup -- still unable to connect to Wifi. What are my options?
Please answer the following questions so we can get a better understanding of what you are seeing: - Have you ensured your router is broadcasting a 2.4GHz Wi-Fi network for the device to connect to? The Roku Express is only compatible with wireless b/g/n networks on the 2.4 GHz spectrum. - Have you tried changing the wireless broadcast channel on the router to see if this will allow your device to connect? - Have you tried moving the device closer to your router to see if you can get connected? - How long have you been experiencing this problem?
If those things still aren't helping, feel free to send me a PM with your Roku account email address and the serial number of your Roku from Settings>System>About along with the answers to the above questions and I'll be able to assist you further from there.