Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Level 7

Roku Express not connecting to Google Nest Hub router

I have a Roku express 3930x. I was able to install and connect it to my router (Google Nest Hub) in February 2020. Then all of a sudden this April, it is saying its not connected to the internet but when i checked the IP address, it was connected to the router. was there an update recently that made this not be able to connect? I have tried doing factory reset several times but still doesnt connect. when I connect it to my phone as a hotspot, it works fine though. 

Google Nest Hub doesn't broadcast two signals (2.4 and 5 ghz), it will just show one SSID and will feed the appropriate frequency to the device. 

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1 REPLY 1\
Roku Employee
Roku Employee

Re: Roku Express not connecting to Google Nest Hub router


Thanks for the note.

We recommend rebooting both your wireless router and your Roku device as well as checking out some wireless troubleshooting tips on our Support page here: Tips for improving the wireless connection to your Roku® streaming device.

Please keep us posted what you find out.


Danny R.
Roku Forum Moderator
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