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Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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jays77777
Level 7
‎04-15-2020 12:16 AM

Roku Express not connecting to Google Nest Hub router

I have a Roku express 3930x. I was able to install and connect it to my router (Google Nest Hub) in February 2020. Then all of a sudden this April, it is saying its not connected to the internet but when i checked the IP address, it was connected to the router. was there an update recently that made this not be able to connect? I have tried doing factory reset several times but still doesnt connect. when I connect it to my phone as a hotspot, it works fine though. 

Google Nest Hub doesn't broadcast two signals (2.4 and 5 ghz), it will just show one SSID and will feed the appropriate frequency to the device. 

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RokuDanny-R
Roku Employee
Roku Employee
‎04-15-2020 05:06 PM

Re: Roku Express not connecting to Google Nest Hub router

@jays77777 

Thanks for the note.

We recommend rebooting both your wireless router and your Roku device as well as checking out some wireless troubleshooting tips on our Support page here: Tips for improving the wireless connection to your Roku® streaming device.

Please keep us posted what you find out.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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