Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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dkonway
Level 7

Roku Express has different gateway than home network

Setup Roku Express and  reset it numerous times. Also did factory reset. Roku keeps finding a different gateway (192.168.1.1)  than home wireless network causing it not to be able to connect to home network. Is the Roku bad ? Any other way to connect to home wireless network ? I have an ARRIS SBG6700 dual band router.

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diane11
Level 7

Re: Roku Express has different gateway than home network

I have this EXACT same issue. Did the factory reset, been on the phone with internet provider multiple times. No one seems to be able to help. I have two roku streaming sticks afflicted with this. I'm ready to toss them out the window--it worked great for about a year, now it's completely useless and will not connect to the internet. 

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