I recently purchased a few Roku Expresses when I switched from Uverse to Xfinity for cable and internet so I could avoid the cable box rental fees. So far I'm able to use most of them with no problem, but I have one finicky Express that constantly drops the internet connection.
When I run the wireless check, the wifi connection is always excellent, it just says that there is no internet connection. I've unplugged/plugged in everything at least a few times, looked for firmware updates, etc. and haven't had any luck. Does anyone have any suggestions, or did I just get a bad Express?
Sometimes with WiFi just moving the device a few inches can make a marked difference in connection. In particular, try moving it a little further away from the TV, and maybe higher or lower from its current position. At 2.4 GHz, the radio wavelength is quite small (we're talking under 5 inches), so placement can really change things.
Have you also rebooted your wireless router by unplugging it from power for a minute, then trying to connect again?
I would recommend contacting your ISP to ensure that your wireless router is broadcasting a 2.4GHz Wi-Fi network, and ask for assistance in changing the wireless broadcast channel on your router. This may help eliminate wireless interference and improve your device's ability to connect. See more here: https://support.roku.com/article/213122277-tips-for-improving-the-wireless-connection-to-your-roku-s...
Please keep us posted!
I have almost the same issue.
This is an Express+ stick (I think that was the model). From Walmart with the upgraded remote. I have an Ultra in the living room that does not have any problems.
WiFi signal is great. But it seems to randomly lose INTERNET connection. It seems to happen more when I freshly turn it on. I am using the usb power so the unit turns off with the tv. Most of the time the check connection says I have 55Mb bandwidth, but during the times it is losing connection that goes way down to 6Mb or 3Mb in the moments I can connect. I have used a wifi analytics app on my phone and the signal strength is excellent right next to the stick. I am on my wifi 5GHz signal. I don't see any signal conflicts although there are many wifi signals in the area.
The stick says signal strength is excellent, and the channel is 157. When it first boots up, after the screen with the app appears and the clock in the upper right hand shows (it shows not connected for about 10 seconds). It then takes about another 15+ seconds for the remote to connect and interact with the device. Also, the remote does tend to lose connection from time to time, sometimes associated with the internet disconnect. I have had to remove the battery from the remote and replace it to get it to reconnect.
I will start watching a service and randomly, but mostly when it is newly turned on, the lost internet connection dialog will appear. I can wait it out for a couple of minutes, then it will fix itself. But it will lose connection again for at least the first half-hour of trying to watch it. But it seems like if I leave it on for an hour or so it keeps the connection.
I have thought I might need to use the ac plug instead of the USB, but to do that I have to unmount the tv to get to the plug. I had rather not do that if it has no chance of helping. Or maybe the roku device itself is bad.
Any thoughts or suggestions.