Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Inflaymes
Level 8

Roku Express disconnects from wifi

DO NOT.  I REPEAT, DO NOT BUY AN EXPRESS!! Complete GARBAGE. It disconnects from wifi every day and i have to reset my router each time it happens. I have 3 other devices and multiple connections including phones, laptops and tvs that have no issues ever. This this is junk because it powers down with the tv when shutting off and then never reconnects without a router reset. Completely unacceptable!!! Stay away! Roku also offers no help to this issue except the same garbage answers! I'm not an idiot. I've used internet and computers since they came out and know how to properly set connections and routers. This is a roku problem, nothing else. Please remedy this issue roku! 

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8 Replies
Tivoburkee
Level 21

Re: Roku Express complete GARBAGE!

So you are powering via tv usb port? Wrong thing to do, connect it directly to a wall oulet. Your problems solved. 

Edmund
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Inflaymes
Level 8

Re: Roku Express complete GARBAGE!

It doesn't come with a wall cord. Only a tiny usb cable. It specifically says to plug into tv. That's not my problem. 

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Inflaymes
Level 8

Re: Roku Express complete GARBAGE!

There absolutely no reason it wouldn't connect like all my other devices when powered on. It's a device/software issue. Don't have a proper solution, don't answer.

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Tivoburkee
Level 21

Re: Roku Express complete GARBAGE!

I'll answer whatever question I please!! Every brand new roku out of the box comes with usb wall plug, nothing comes a short usb cable, they are at least 3 feet in length. It may have been new to you but you bought a used roku with wrong accessories, not roku's fault. 

Edmund
Inflaymes
Level 8

Re: Roku Express complete GARBAGE!

I'm pretty sure it would include a wired plug longer than 3 feet, not a usb cable with no wall adapter.

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superzar
Level 7

Re: Roku Express complete GARBAGE!

The problem could be a defective USB port (or non standard and not able to supple enough voltage and/or current).  Best to power it with supplied USB wall  plug.  If you didn't get one, return it as you likely purchased an open box defective unit (hence why it was returned).

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AvsGunnar
Level 10

Re: Roku Express complete GARBAGE!

Not to flame tempers here, but the streaming players like the Express should come with power adapters (even the sticks have adaptors) as not all tvs are capable of powering the devices from their USB power ports.  Maybe yours is missing? or is still in the box?

https://www.roku.com/products/roku-express     also shows a power adaptor included. Basically just a wall plug with a USB port.

By using the power adaptor, it will most likely solve the problem of disconnection from wifi (similar to enabling fast-start on roku tvs).  The express is basically being "rebooted" each time you turn off tv rather than going into standyby mode/Roku Off.

Hope this helps.

User32768
Level 9

Re: Roku Express complete GARBAGE!

You beat me to it. If OP has lost or given away the AC adapter, he (she?) can use most any cell phone charger that has a detachable cable and a standardized USB port.

Aside from that, if a router reboot allows the Roku device to reconnect, then it's probably not the Roku device that is "garbage," lol, because it's obviously ready to make the connection. Try accessing your router's configuration web page and, in it, assigning a static IP address to the Roku device (et al). While you're doing that, ensure that you or someone else hasn't set a low limit for the number of allowable devices/connections. If this device is only capable of 2.4 gHz b/g/n connections, have your router prioritize such things (if it is capable of doing so). Also consider changing your router's password. If this appears to make this issue go away for a short time, but then it suddenly reappears, suspect local "script-kiddies" (who may or may not actually be kids) stealing access to your WiFi connection. I don't know what you could do about that; the security of consumer-level electronics is roughly on par with a screen door that uses a hook & eye "lock." That is to say, they do not really have any. People can hack WiFi networks in 10 minutes or less using freely available - and free - software. If the wireless router has WPS (WiFi "Protected" Setup) - allowing you to connect devices that also have it without needing to enter your password - and you've not disabled the function, then there's a fair probability that a person could hack it in less time than it would take you to enter a reasonably long password. The solution used to be simple - disable WiFi and connect everything via Ethernet. But that is no longer viable, because many devices these days do not have a physical connection point or, in the case of cell phones, require an adapter.  

OP: Again, the Roku device is not the problem. It requires a connection to the Internet via WiFi for even basic functionality and, therefore, begins attempting to establish one as soon as it is powered up. You have proven that is working fine by rebooting your router and observing that the Roku device is then able to make that connection. Your problem lies elsewhere, bud. Your wireless router wouldn't happen to be your cable company's Internet access device, by chance, would it? Because some of those seem to be of even lower quality than the average $20 piece of Chinese dumpster fodder that gets sold on Amazon (which is really saying a lot).

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