Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Roku Express connection issue

My Roku express work fine for a few months and  now iI had to reset it to factory settings and now it won't connect to the  wifi wireless connection has a green check beside it and a green check by the internet connection then freezes up.

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Roku Employee
Roku Employee

Re: connection


Thanks for letting us know about the issue that you are experiencing.

I would recommend trying to perform a factory reset to see if this clears up the issue. For more information regarding how to factory reset your device, you can visit our support page How do I factory reset my Roku® streaming device?

If that isn't doing the trick, please feel free to send me a PM and I'll get you in touch with our support team for more help.


Danny R.
Roku Forum Moderator
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