Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Level 7

Roku Express+ and Premiere unable to connect to my WiFi when WPA-2 key protected.

When connecting both my Express+ and Premiere to my WiFi, it will only connect if i leave my network unprotected. Once I put my WPA-2 key on to protect it, the Rokus cannot connect to the internet anymore. Yes i am CERTAIN i am inputting the password correctly onto my devices, the devices can only connect to my internet if i leave it unsecured, which i really do not want to do. Any advice would be appreciated.

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8 Replies
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Level 16

Re: Roku Express+ and Premiere unable to connect to my WiFi when WPA-2 key protected.

Thats the most common protocol.

Have you tried changing your password to something less fancy?

Roku Ultra ---Ethernet rules---
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Level 7

Re: Roku Express+ and Premiere unable to connect to my WiFi when WPA-2 key protected.

My password could not be less fancy

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Level 16

Re: Roku Express+ and Premiere unable to connect to my WiFi when WPA-2 key protected.

reboot your router. That should work

and reboot your Roku if necessary.

Are you sure youre setting for the right band 5g or 2.4g

https://community.roku.com/t5/Network-Wireless-Wired-Connections/Network-Troubleshooting-Help/m-p/51...

Roku Ultra ---Ethernet rules---
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Level 7

Re: Roku Express+ and Premiere unable to connect to my WiFi when WPA-2 key protected.

I appreciate your help, but I’m not inexperienced with technology, I performed the 1st step in IT to turn it off and on again. I’ve rebooted everything, I’ve uSed different passwords, I even plugged in my old router and modem to see if they worked. Nothing. Even when I put the password into the Rokus it works for about 3 seconds before it stops. I’m at my wits end at this point lol

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Level 16

Re: Roku Express+ and Premiere unable to connect to my WiFi when WPA-2 key protected.

So on different routers the same.

Have you tried Factory reset on the Roku's.

Are there any upside down Crosses in your house?

Can you try WEP in your router?

Roku Ultra ---Ethernet rules---
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Level 7

Re: Roku Express+ and Premiere unable to connect to my WiFi when WPA-2 key protected.

I’ve ensure all my crosses are right side up. And my routers only pass key option is WPA2-PSK

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Level 16

Re: Roku Express+ and Premiere unable to connect to my WiFi when WPA-2 key protected.

Can your smart phone or another device log in?

Roku Ultra ---Ethernet rules---
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Level 7

Re: Roku Express+ and Premiere unable to connect to my WiFi when WPA-2 key protected.

Have you tried not using the password protection?

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