Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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mrdckennedy
Level 7

Roku Express +Xfinity Home WiFi

Hello community,

My Roku express is not finding my newly installed Xfinity home WiFi AT ALL. Even if I select "private network" and input the correct data, my home WiFi doesn't exist to my Roku Express.

  • Yes, my WiFi was installed correctly
  • Yes, my WiFi works seamlessly for all my other devices
  • Yes, my Roku Express has the latest updates
  • Yes, I restarted my Roku multiple times
  • Yes, my Roku works with other WiFi such as my T-Mobile hotspot and my iPhone
  • Yes, my Roku instantly finds all my neighbors' WiFi devices

Thanks, Dan

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1 REPLY 1\
DBDukes
Community Streaming Expert

Re: Roku Express +Xfinity Home WiFi

@mrdckennedy 

Is your Xfinity WiFi router operating on 2.4 GHz? Some new installations may be set up as 5 GHz only. If you don't have a 2.4 GHz network, your Roku Express won't connect, since the Express is 2.4 GHz only.

And, if it is using 2.4 GHz (many networks use both 2.4 GHz and 5 GHz), ensure it's on channel 1, 6, or 11.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

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