Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Bill85
Level 7

Roku Express Finds Wireless but not Network

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I have a 3900x Roku Express that has stopped working. It does indicate that wireless is available but does not connect to the network. The network is working on other devices (laptops, tablets and desktops) and I have done a reset. The software appears to be up to date. We did increase our internet speed a few days ago, although the Roku did work for a couple of days after the speed increase.

I have done all the recommended troubleshooting steps to no avail.

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makaiguy
Level 20

Re: Roku Express Finds Wireless but not Network

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This may be a repeat, or variation of, steps you've already tried but ...

I've found that when I've encountered wifi problems with my Rokus I've normally been able to solve them by restarting the router. After the router comes back up, restart the Roku (Settings > System > System restart) to start with a clean slate and try to reconnect.

This makes no sense to me and I don't understand why it would work, especially since other wifi devices in the house connect without issue, but it has worked for me on several occasions.

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi

View solution in original post

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3 Replies
makaiguy
Level 20

Re: Roku Express Finds Wireless but not Network

Jump to solution

This may be a repeat, or variation of, steps you've already tried but ...

I've found that when I've encountered wifi problems with my Rokus I've normally been able to solve them by restarting the router. After the router comes back up, restart the Roku (Settings > System > System restart) to start with a clean slate and try to reconnect.

This makes no sense to me and I don't understand why it would work, especially since other wifi devices in the house connect without issue, but it has worked for me on several occasions.

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi

View solution in original post

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Bill85
Level 7

Re: Roku Express Finds Wireless but not Network

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Thanks for responding.

After my original post, I got things working by moving the router closer to the system. However, after a couple of hours, the audio stopped. We were still getting video.

I then tried your solution and now both the audio and video are working. Thanks for your help.

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makaiguy
Level 20

Re: Roku Express Finds Wireless but not Network

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Gladvit worked for you.  Be sure you put this in your bag of tricks, you'll likely need it again.

Thanks for reporting back.

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
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