Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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euko5
Level 7

Roku Express Error "Code 005" Initial Setup

i keep getting a error code 005 i dont know whats wrong i got a stable internet connection

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1 REPLY 1\
RokuDanny-R
Roku Employee
Roku Employee

Re: Roku Express Error "Code 005" Initial Setup

@euko5 

Thanks for the post.

We would recommend checking out the troubleshooting steps provided by our Support page here: What should I do if my Roku® device is unable to update software?

In addition, I'd also recommend trying to connect your device to an alternate network, such as a mobile hotspot, to see if you can update and setup your device. Then once your device has been setup, switching back to your home wireless network.

Keep us posted what you find out.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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