Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
Level 7

Re: Roku Express Drops WiFi, Freezes, Restarts...

Just happened again in the middle of a movie on Shudder. But yet this time, it apparently logged me out of my shudder account and conveniently "forgot" my username and password as if I had uninstalled it and reinstalled.

0 Kudos
Highlighted
Roku Employee
Roku Employee

Re: Roku Express Drops WiFi, Freezes, Restarts...

@beaston 

Thanks for the post.

I would recommend checking out our Support page for troubleshooting issues here: What should I do if I cannot connect to my home network or the internet?

Please answer the following questions so we can get a better understanding of what you are seeing:

- Have you ensured your router is broadcasting a 2.4GHz Wi-Fi network for the device to connect to? The Roku Express is only compatible with wireless b/g/n networks on the 2.4 GHz spectrum. 
- Have you tried changing the wireless broadcast channel on the router to see if this will allow your device to connect? 
- Have you tried moving the device closer to your router to see if you can get connected? 
- How long have you been experiencing this problem?

If those things still aren't helping, feel free to send me a PM with your Roku account email address and the serial number of your Roku from Settings>System>About along with the answers to the above questions and I'll be able to assist you further from there.


Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos
Highlighted
Level 7

Re: Roku Express Drops WiFi, Freezes, Restarts...

I have the same issue. Just hooked up to my TV Saturday.  Will not connect to my 5G network wifi

0 Kudos
Highlighted
Level 20

Re: Roku Express Drops WiFi, Freezes, Restarts...

You just hooked up an Express to your TV or do you have an actual RokuTV?  No Express model supports 5GHz. 

0 Kudos