Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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VickyCoco
Level 8

Roku Devices Not Connecting or Showing Home Wi-Fi

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All of a sudden all of my Roku devices (2 Ultra and Express) suddenly all disconnected from my wi-fi. I have Verizon Fios. All of them are unable to even detect my home wi-fi yet my laptop, phones, etc. all connect to the wi-fi with no issues. 

I can connect to my hotspot through my mobile device but it cannot detect my wireless connection. And yes, I have restarted my Roku, modem and even unplugged everything for 10 minutes with NOTHING CHANGING. I even did a factory reset on one to see if that may be the culprit. Still unable to detect my wi-fi on any Roku device. 

I contacted Fios and they stated it was a Roku issue. 

WHAT IS GOING ON?

1 Solution

Accepted Solutions
bbk
Level 8

Re: Roku Devices Not Connecting or Showing Home Wi-Fi

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For a factory reset, the tech recommended to do it manually instead of through the myFIOS phone app. I asked the difference, and it comes down to digital vs. analog.

To do the factory reset, depress the indented button (the one that requires a paperclip or pen) on the back of the ROUTER. Depress that for 15-20 seconds.

When it boots back up, your wireless networks should revert back to the factory name(s) and password(s). The name and password can be found on the back of your router. If not, tech support should be able to supply those as well.

No guarantee, but this worked for at least two of us so far. It seems Fios or Roku released a patch that affected only Fios users in this specific way. Again, simple solution to a frustrating problem

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49 Replies
makaiguy
Level 21

Re: Roku Devices Not Connecting or Showing Home Wi-Fi

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This has always worked for me.  Try this, in this order:

  • Restart your router (even if other devices have no problem finding and connecting).
  • Restart the Roku to clear its memory via Settings > System > System restart (for a Roku TV it's Settings > System > Power > System restart)
  • Find and connect to your network via Settings> Network > Set up connection

If that doesn't fix it, try disconnecting the power to your Roku for a few seconds.  When it comes back up, see if you then can set up the network connection.

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
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VickyCoco
Level 8

Re: Roku Devices Not Connecting or Showing Home Wi-Fi

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Did all of that, still not working. My IP address for my Roku Ultra is now also 0.0.0.0

dawnaMD
Level 7

Re: Roku Devices Not Connecting or Showing Home Wi-Fi

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I have having the same issues with our ROKU streaming sticks. We are also with Fios, but all of our other devices are fine. I have rebooted everything more times than I can count in the past 1 1/2 hours

skrell2000
Level 7

Re: Roku Devices Not Connecting or Showing Home Wi-Fi

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Having the same problem as well. Was working perfectly fine yesterday and now it won’t even find our home internet although everything else is still connected just fine. We have 3 roku tvs and all are having the same problem. Tried factory reset, rebuilding my router and everything multiple times. 

mullenfmzr
Level 8

Re: Roku Devices Not Connecting or Showing Home Wi-Fi

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my family has 4 roku's ranging from old to new and this morning, none of them show the internet connections.  All my devices except the Roku's dont have a problem

Yousernayme
Level 7

Re: Roku Devices Not Connecting or Showing Home Wi-Fi

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Add another "Not Active" Roku Ultra & Roku Express that was connected to Verizon Fios last night and woke up to disconnected devices.  

I have restarted my router and Roku, unplugged and replugged my Roku, tried entering my information in as a "Private Network" and nothing is working. 

I have 4 devices that are active on my Fios network when yesterday, I had 8. Not sure if it is a Fios or a Roku issue as 2 of the disconnected devices are not Roku, but this is unsettling to say the least.

mullenfmzr
Level 8

Re: Roku Devices Not Connecting or Showing Home Wi-Fi

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fios looking into issue now

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VickyCoco
Level 8

Re: Roku Devices Not Connecting or Showing Home Wi-Fi

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Really? I hope so because Fios says it was a Roku issue

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mshannify
Level 7

Re: Roku Devices Not Connecting or Showing Home Wi-Fi

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I am having the same issue it started Saturday Friday night I watched my shows Saturday I kept getting P-EDU103. Called Verizon my system was reset I have turned on and off unplugged still not getting anything

 

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