Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
I have the Roku Ultra (4670X) and despite being about 15 feet away from the access point, it only connects with the 2.4 GHz radio, not 5 GHz. I would have thought the Ultra would do 5 GHz but it doesn't appear to want to. My SSID is dual-band and it is supposed to steer high-bandwidth devices to 5GHz but Roku isn't being steered. Because of this, I can't stream 4K. I will eventually have Ethernet to the device, but I was hoping 5 GHz would tie me over before I get it in. I just bought a new home and still running network.
@bigRoN18 : The Roku Ultra is definitely dual band, so my guess is that the problem lies with access point configuration. I have a Netgear extender that has a setting that allows devices to connect automatically to the stronger signal (2.4 or 5GHz). I had to turn that feature off in order to get my device to connect consistently to 5GHz.
This should not be a problem with an Access Point or Wireless Router but, you might check around in your configuration to make sure that both radios are active.