My new Roku 4k+ Express keeps disconnecting from Wifi. I can't reconnect unless I reboot the Roku and then it will reconnect to the Wifi and then disconnect again.
This is the only device on my network having this issue.
Thanks for the inquiry.
If you are getting an error code or message, refer to this link for common Roku error codes and their recommended actions: What should I do if I cannot connect to my home network or the internet?
Furthermore, if the affected devices are Roku Express or Roku Premiere, please note that they are only compatible with wireless b/g/n networks on the 2.4 GHz spectrum. Ensure that your router is broadcasting a 2.4GHz Wi-Fi network for the device to connect to. You can check your device model by navigating to Settings > System > About or underneath the player itself. You can also try configuring your router and use wireless channels 1, 6, or 11 which are the preferred channels in North America. Each time you change the wireless channel, you will likely need to apply/save changes before you are prompted to restart the router.
At least for me this link is not helpful. I can can connect to the WiFi network. I have 2.4 GHz enabled and it's using channel 6. The Roku is losing the connection in the middle of a show. Yesterday it happened 4 times in an 1 1/2 hour show. After that it doesn't recognize any network ... searching for a network just hangs. No other devices have issues. Only a restart helps for a while, it's really frustrating.
We're here to help!
Please reply here with the serial number of the affected Roku device. It can be viewed by navigating to Settings > System > About.
Once we have the information needed, we'll be able to forward it to our support team for further assistance.
All the best,
Thanks for the reply.
I have passed along your information and concern to our Support team. They will follow up and further assist you through email.
All the best,
Thanks for providing us your information.
I have passed it along to our Support team to assist you further. I'd recommend keeping an eye on your email since they'll be reaching you out from there.
All the best,
Has there been any update on this I am facing the same issue. We have a several of the same model which is (3941RW Roku Express 4K+) when the roku disconnects from the network you have to completely reboot the roku for it to reconnect. Now I have read other articles that say there maybe inference with the roku WiFi direct but cannot turn it off due to the remote. No options to disable in the secret WiFi menu for WiFi. I have a Orbi RBR50 and a RBS50 satellite which when the device is connected the satellite on the first floor that seem to be my issue. Not sure what to do.