Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Level 8

Roku 4 Cannot connect to Netgear R6300v2 5Ghz Access Point

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Hi all,

We have a problem with our Roku 4 not being to a connect to the 5GHz network on one of our home routers (Netgear R6300v2 with DD-WRT v3.0-r40-459 small / ExpressVPN).

We've tinkered with the settings and managed for the Roku to see the network, but always has a very poor signal and is unable to connect to it (in contrast the 2.4GHz network on this very same router works fine). Most of the time, the network is just not shown on the list (either it cannot see it or the signal is too poor to display it).

The Netgear router literally sits right beside the Roku.

We also have a Huawei HG8145V5 ONT (provided by our ISP) which also has a 5GHz network and Roku can connect to it without any issues (this device is sitting in a different room). Netflix and all other services work perfectly with the 5GHz network (at 80+ Mbps).

We've tried to mimic the same configuration of Huawei on the Netgear, we've turned off the 5GHz on the Huawei to keep the 5Ghz band "clean" but nothing seems to work.

To make matters worse, all our other devices (Samsung smart TV, MiBox 3 - Android TV, computers, cell phones) can use the Netgear 5GHz connection flawlessly.

Below are all the related screenshots in case anyone has any suggestions as at this point we have run out of ideas (either the Roku is broken or it just doesn't like the Netgear router).

Thanks in Advance.

Netgear 5GHz ConfigNetgear 5GHz ConfigHuawei 5GHz ConfigHuawei 5GHz Config5GHz AP list as seen from Huawei5GHz AP list as seen from HuaweiNetgear DD-WRT versionNetgear DD-WRT versionNetgear 5GHz ConfigNetgear 5GHz ConfigNetgear 5GHz Advanced ConfigNetgear 5GHz Advanced Config

 

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Level 18

Re: Roku 4 Cannot connect to Netgear R6300v2 5Ghz Access Point

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Change the channel to a fixed channel and get rid of the automatic channel width.  Rokus only support non-DFS channels and I'm not sure about the width.  You can experiment there.

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Level 18

Re: Roku 4 Cannot connect to Netgear R6300v2 5Ghz Access Point

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Change the channel to a fixed channel and get rid of the automatic channel width.  Rokus only support non-DFS channels and I'm not sure about the width.  You can experiment there.

View solution in original post

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Level 8

Re: Roku 4 Cannot connect to Netgear R6300v2 5Ghz Access Point

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Will do, thanks for the suggestion.

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Level 8

Re: Roku 4 Cannot connect to Netgear R6300v2 5Ghz Access Point

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Succes Smiley Very Happy!!! Changed to fixed chaannel and 40MHz, watching Scott Pilgrim on Netflix now Smiley Happy. Thanks for the help

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Level 8

Re: Roku 4 Cannot connect to Netgear R6300v2 5Ghz Access Point

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Posting the configuration in case it helps anyone else.

netgear4.png

 

 

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