Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
So I have a Roku Express+ that is not working, well it is but it's not. So only internet I have is my hotspot , that being said I have multiple devices that can hotspot. The issue is my roku cannot see three of my devices except the fourth device can be seen by the roku. I have tried to factory reset and get the Roku to update and to no avail still cannot see the wifi. I have tried many variations of the hotspot on my primary device, i.e. changing the Wifi channel making sure 2.4 and 5 ghz were available even tried to force the connection and get error code 14.20. Looking for any assistance on this.
Please be aware that the Roku Express is only compatible with wireless b/g/n networks on the 2.4 GHz spectrum. We would recommend trying setting your hotspot to only broadcast 2.4 GHz and seeing if you are able to connect.
I have been all over that forum for troubleshooting and I havent found anything that relates to my issue. I forced the hotspot to 2.4 and changed channels to see if it helped and nothing still would show.
I also figured I'd factory reset it and that did nothing more than the troubleshooting I did before that.