@mnmacd Thanks for the note here!
For help getting connected to your wireless network, check out these two help articles for more tips and instructions:
These articles help provide guidance for a number of error codes that you may see, as well as step by step instructions for getting connected. Let us know if you need more help from there!
@mnmacd What error code displays on screen when you say you see a message that it can't connect? Have you tried the steps outlined in our article to help troubleshoot the specific error code you are seeing, such as adjusting the wireless broadcast channel on your router to another one?
Are you able to connect to a different wireless network, such as a mobile hotspot?
@mnmacd Thanks for the details. Error code 009 is discussed in our help article here: https://support.roku.com/article/208755728-what-should-i-do-if-i-cannot-connect-to-my-home-network-o...
What this typically indicates is that something in your network/router is blocking your device from connecting out to the internet. This can be related to certain settings related to ports on your wireless router, etc. Typically, you'll need to work with your ISP to review your router, try resetting it, and have them assist you with helping determine what the issue may be.
Error code 009
Step 5b: Restart your router. Check the instructions from your ISP or router vendor. In some cases, you can simply unplug it and plug it back in, and in other cases it may require pressing a reset button on the device.
A good step to verify your Roku device's functionality is to try and connect it to a different wireless network or router, such as a mobile hotspot. If that works successfully, this helps clarify that there is likely an issue with your router that needs to be addressed. I would recommend following up with your ISP directly to continue troubleshooting, and see what solutions they are able to offer.
Keep us posted from there!