@mnmacd Thanks for the details. Error code 009 is discussed in our help article here: https://support.roku.com/article/208755728-what-should-i-do-if-i-cannot-connect-to-my-home-network-o...
What this typically indicates is that something in your network/router is blocking your device from connecting out to the internet. This can be related to certain settings related to ports on your wireless router, etc. Typically, you'll need to work with your ISP to review your router, try resetting it, and have them assist you with helping determine what the issue may be.
Error code 009
- Try step 3 above: This code means your Roku device is connected to the router, but not able to connect to the internet. If no connection exists, contact your ISP for help. If your computer has an internet connection and you still see Error 009, restart the Roku device (see step 5b above).
Step 5b: Restart your router. Check the instructions from your ISP or router vendor. In some cases, you can simply unplug it and plug it back in, and in other cases it may require pressing a reset button on the device.
A good step to verify your Roku device's functionality is to try and connect it to a different wireless network or router, such as a mobile hotspot. If that works successfully, this helps clarify that there is likely an issue with your router that needs to be addressed. I would recommend following up with your ISP directly to continue troubleshooting, and see what solutions they are able to offer.
Keep us posted from there!
Thanks,
Tanner
