Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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JessicaO
Level 7

Reset router & now Roku won’t connect

My other devices are all connect fine. I did everything recommended by Roku (reset it several times, etc.) I checked & it is 2.4. Tried customer service & couldn’t get a person. Help!

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10 REPLIES 10\
JessicaO
Level 7

Re: Reset router & now Roku won’t connect

Also it is detecting the network, just won’t connect. I appreciate any suggestions!

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makaiguy
Community Streaming Expert

Re: Reset router & now Roku won’t connect

I've run into this here several times.  This has always worked for me:

  • Restart your router (even if other devices have no problem finding and connecting). Sometimes that's all it takes, if not keep going.
  • Restart the Roku to clear its memory via Settings > System > System restart (for a Roku TV it's Settings > System > Power > System restart). Again sometimes that's all it takes, if not keep going.
  • Find and connect to your network via Settings> Network > Set up connection

If that doesn't fix it, try disconnecting the power to your Roku for a few seconds.  When it comes back up, see if you then can set up the network connection.

Doug
Roku Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Roku Streaming Stick 3600

Roku Community Streaming Expert
I am not a Roku employee, just a user like you.

If this post solves your problem please help others find this answer by clicking "Accept as Solution."
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FPetersV
Level 7

Roku won’t connect

All 3 of my Roku's won't connect. They quit at same time on same day. I have reset router & reset all 3 devices. They seem extremely hot to the touch. Have had them since Christmas & they were working fine until a couple of days ago.

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makaiguy
Community Streaming Expert

Re: Roku won’t connect

What Roku models and model numbers do you have?  Check via Settings/System!/About.

 

Doug
Roku Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Roku Streaming Stick 3600

Roku Community Streaming Expert
I am not a Roku employee, just a user like you.

If this post solves your problem please help others find this answer by clicking "Accept as Solution."
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FPetersV
Level 7

Re: Roku won’t connect

All 3 are 3930RW - Roku Express'

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku won’t connect

@FPetersV

Thanks for the update.

I would recommend checking out our Support page for troubleshooting issues here: What should I do if I cannot connect to my home network or the internet?

Please answer the following questions so we can get a better understanding of what you are seeing:

- Have you ensured your router is broadcasting a 2.4GHz Wi-Fi network for the device to connect to? The Roku Express is only compatible with wireless b/g/n networks on the 2.4 GHz spectrum. 
- Have you tried changing the wireless broadcast channel on the router to see if this will allow your device to connect? 
- Have you tried moving the device closer to your router to see if you can get connected? 
- How long have you been experiencing this problem?

If those things still aren't helping, feel free to provide us with the serial number of your Roku from Settings>System>About along with the answers to the above questions and I'll be able to assist you further from there.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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FPetersV
Level 7

Re: Roku won’t connect

I would recommend checking out our Support page for troubleshooting issues here: What should I do if I cannot connect to my home network or the internet?  We have done everything on this page multiple times.

Please answer the following questions so we can get a better understanding of what you are seeing:

- Have you ensured your router is broadcasting a 2.4GHz Wi-Fi network for the device to connect to? The Roku Express is only compatible with wireless b/g/n networks on the 2.4 GHz spectrum. 
Yes & we have multiple other items in our house that are connected & working. I even tried taking 1 of the units to another location & seeing if it would connect & work there. It did not
- Have you tried changing the wireless broadcast channel on the router to see if this will allow your device to connect? 
Yes no change
- Have you tried moving the device closer to your router to see if you can get connected? 1 device is less than 2 feet from the router the other 2 are within 20 feet
- How long have you been experiencing this problem? Over a month now

If those things still aren't helping, feel free to provide us with the serial number of your Roku from Settings>System>About along with the answers to the above questions and I'll be able to assist you further from there. 

X00400WDJ7U7 is the one I have with me & tried at another location today the other 2 I will need to get when I get home.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku won’t connect

@FPetersV

Thanks for providing us with the information that I have requested.

I have passed along your information to our Support team. They will follow up and assist you.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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FPetersV
Level 7

Re: Roku won’t connect

The other 2 are:

S013208VSNC9 & S013208DJ7U7

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