Network - Wireless & Wired Connections

[Jjo1]

So today I got new internet provider and I don’t have the original remote to hook up my new internet services and my mobile remote can’t pick up my Roku device. How do I fix this problem 

[renojim]

Simple - get a remote.  You can't use any app to control your Roku until it's connected to the network and you can't get it to connect to your WiFi without a remote.  If it's anything but a stick, you can get a cheap universal IR remote that supports Roku.  If it's a stick, you need a Roku remote.  If it's a purple stick (model 3500), you're SOL.  They no longer make a remote.

[RokuDanny-R]

@Jjo1 

Thanks for the note.

As @renojim mentioned, you will need a remote to set up your device. Please let us know the model device number and we will be able to recommend you the appropriate remote replacement.

Thanks,
Danny

[makaiguy]

If you are able to configure your wifi router, set it to use tge same SSID and password as you had with your former ISP, and your Roku should connect.