Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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alyleah
Level 7

Remote is broken and our Internet needs to be updated--- how do I do this??

Our remote has stopped working and we've been using the Roku remote app with no problems. This week we switched our Internet Network. Now, the app remote will no longer work (since my phone app is on the new Network). I don't have a way to update the Network settings for my Roku that I can figure out... Any suggestions? 

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makaiguy
Community Streaming Expert

Re: Remote is broken and our Internet needs to be updated--- how do I do this??


@alyleah wrote:

Our remote has stopped working and we've been using the Roku remote app with no problems. This week we switched our Internet Network. Now, the app remote will no longer work (since my phone app is on the new Network). I don't have a way to update the Network settings for my Roku that I can figure out... Any suggestions? 


If the Roku was originally connected to a net and if it has not undergone a Factory reset or Network connection reset since then, it is still trying to connect to the old network name (SSID) and password as was used previously. If you can reset your current router to use this SSID and password, then your Roku should connect. At that point, the Roku app on a mobile device connected to that same net should be able to find and control your Roku.

Otherwise, you'll need to have a remote compatible with your Roku model to set up your connection to the new network/password.

All Roku devices other than Roku sticks will respond to a shared set of infrared (IR) commands so any cheap universal remote you find at Walmart or a dollar store that says it is compatible with Roku will work as long has you have a direct line of sight to the Roku. Or you can buy one from Roku via https://www.roku.com/products/accessories/player#Remotes

Roku sticks are usually out of sight behind the tv and so do not use IR. For Roku sticks you will need a "point anywhere" Roku remote connecting via radio frequencies (RF through Wifi-direct). See https://www.roku.com/products/accessories/streaming-stick#Remotes or search on Ebay or Amazon for a remote for your Roku model number. Purple Roku sticks (model 3500) have long been out of production and require a unique remote that is no longer available.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

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Luandray1275
Level 7

Re: Remote is broken and our Internet needs to be updated--- how do I do this??

Kudos to you #makaiguy! I just had same issue but used another remote for other tv. I set up my new WiFi password & Now I’m back in business