Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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dennyd
Level 7

Re: Roku devices CONSTANTLY getting disconnected from internet

i am having the same type of problem and since it only started around the first of the year i suspect we have a roku software issue. usually i could get it working by unplugging my TV and waiting a minute or so but today that wont work. It tells me I have poor download speed but a speed check shows i have like 400mbps download speed. i contacted the TV maker sanyo and after doing a factory reset they said its a Roku issue. How do we get Roku to address this problem?

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3 REPLIES 3\
jmrh2359
Level 7

Re: Roku devices CONSTANTLY getting disconnected from internet

Only one of mine does. The one furthest from my router has no problem staying connected. The other one (which is closer) will not stay connected for more then 3 seconds rendering it useless! Sounds to me that Roku just wants to blame other devices instead offering us all an honest answer or solution.

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dhouse
Level 7

Re: Roku devices CONSTANTLY getting disconnected from internet

Mine just started doing this and the biggest piece of **bleep** is that roku offers NO HELP at all with their devices!

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RokuKariza-D
Roku Employee
Roku Employee

Re: Roku devices CONSTANTLY getting disconnected from internet

Hello @dhouse

I hope you're doing well.

If you are getting an error code or message, refer to this link for common Roku error codes and their recommended actions: How to connect your Roku device to the internet using Wi-Fi or Ethernet

Furthermore, if the affected device is either a Roku Express or Roku Premiere, please note that they are only compatible with wireless b/g/n networks on the 2.4 GHz spectrum. Ensure that your router is broadcasting a 2.4GHz Wi-Fi network for the device to connect to. You can check your device model by navigating to Settings > System > About.

You can also try configuring your router and use wireless channels 1, 6, or 11 which are the preferred channels in North America. Each time you change the wireless channel, you will likely need to apply/save changes before you are prompted to restart the router.

Let us know how it goes!


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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