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Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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dennyd
Level 7
‎01-11-2021 07:58 AM

Re: Roku devices CONSTANTLY getting disconnected from internet

i am having the same type of problem and since it only started around the first of the year i suspect we have a roku software issue. usually i could get it working by unplugging my TV and waiting a minute or so but today that wont work. It tells me I have poor download speed but a speed check shows i have like 400mbps download speed. i contacted the TV maker sanyo and after doing a factory reset they said its a Roku issue. How do we get Roku to address this problem?

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jmrh2359
Level 7
‎04-21-2021 06:22 PM

Re: Roku devices CONSTANTLY getting disconnected from internet

Only one of mine does. The one furthest from my router has no problem staying connected. The other one (which is closer) will not stay connected for more then 3 seconds rendering it useless! Sounds to me that Roku just wants to blame other devices instead offering us all an honest answer or solution.

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