Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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RockerG
Level 7

Re: Excellent wifi but no internet connection

I have a Roku TV. Shows excellent signal 2.4 & 5.1. Worked fine for 6 months.I’ve done everything Roku  says to do for a week now, with no success. Tried everything mentioned here. No success.

Hooked up a Firestick that I had from a non-Roku TV. Everything works fine with Firestick. 
Any thoughts on why a Roku TV doesn’t work with Roku says no signal but works perfect and fast with  Firestick? 

 Thanks 

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3 REPLIES 3\
robbiestewart89
Level 9

Re: Excellent wifi but no internet connection

Make sure that you're entering the password to your wi-fi network correctly i.e. capital or small letters, special characters, etc. I've seen routers that will reject a device connection request simply because the access password wasn't entered in the correct format. If you can't get it to work via wireless and your Roku TV has an Ethernet plug in on the back, you may have to temporary run an Ethernet cord from your router to your TV and get your TV on the Internet that way. If you can get it to work that way, perform a software update immediately. You may have to do this procedure several times to get all of the updates available. Roku changed quite a few things with wi-fi connectivity in version 10 of their operating system.

Robbie Stewart
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robbiestewart89
Level 9

Re: Excellent wifi but no internet connection

Check your network access password and make sure that you've entered it correctly i.e. capital letters, small letters, special characters, etc. I've seen some routers that will reject a device connection request simple because the access password wasn't entered or phrased correctly, especially in an era of wireless protected access 2 pre shared keys (WPA2-PSK) . If you can't get it to connect via wi-fi and your Roku TV happens to have an Ethernet plug in on back, you may have to temporary run an Ethernet cable from your router to your TV and connect it to the Internet that way instead. If you can get it connected to the Internet that way, then perform a software update immediately. You may have to run this procedure several times to get all of the updates that are available. Roku has also made several changes with how wi-fi connectivity works in version 10 of their operating system.

Robbie Stewart
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makaiguy
Community Streaming Expert

Re: Excellent wifi but no internet connection

Roku's occasionally lose their wifi connections, at least some of mine do.

Here's what has worked for me to re-establish my net connection. I usually have to do this on my most used Roku, a Streaming Stick+, several times a month.

  • Restart your router (even if other devices have no problem finding and connecting). Sometimes that's all it takes, if not keep going.
  • Restart the Roku to clear its memory via Settings > System > System restart (for Roku TV it's Settings > System > Power > System restart). Again sometimes that's all it takes, if not keep going.
  • Find and connect to your network via Settings> Network > Set up connection

If that doesn't fix it, try disconnecting the power to your Roku for a few seconds.  When it comes back up, see if you then can set up the network connection.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.
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