Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Camila27
Level 7

Re: Error 001

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Pudiste resolver el problema? tengo el mismo error, quise restaurar mi ROKU EXPRESS a modo fabrica y cuando fui a ingresar mi nueva cuenta no me llega ningún mensaje a mi correo, después de intentarlo 5 veces me arroja el "error code 001" y posteriormente me llega el mensaje al correo pero ya no puedo vincularlo debido a que me arrojó el error en la TV .

Ya lo intente con la cuenta que tenia anteriormente y sigue sin llegar.

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RokuMary-F
Roku Employee
Roku Employee

Re: Error 001

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Welcome to the Roku Community, @Camila27.

Note: We support English in the Roku Community and translate to respond to an unsupported language to understand the issue or inquiry.

Have you tried using a different wireless network to set up your device? 
See more tips and troubleshooting steps for this type of issue here: What should I do if my Roku® device is unable to update ...

Please keep us posted and we'll continue assisting you from there.Many thanks,
Mary

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RokuMary-F
Roku Employee
Roku Employee

Re: Error 001

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Welcome to the Roku Community, @Camila27.

Note: We support English in the Roku Community and translate to respond to an unsupported language to understand the issue or inquiry.

Have you tried using a different wireless network to set up your device? 
See more tips and troubleshooting steps for this type of issue here: What should I do if my Roku® device is unable to update ...

Please keep us posted and we'll continue assisting you from there.Many thanks,
Mary

View solution in original post

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