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Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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1344
Level 7
‎07-22-2021 10:37 AM

ROKU won't connect to WIFI error 014.40. Password is entered correctly.

I have Roku streaming stick + and I've tried a dozen + times to pick up my wireless and can not connect. On the Roku screen it shows the correct wireless address but it shows a code 014.40.

I at one time had another Roku device on and I had no trouble until the connections on the device failed, if we can't fix this, with your help I will return this device.Thank you

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2 REPLIES 2\
RokuDanny-R
Roku Employee
Roku Employee
‎07-22-2021 03:10 PM

Re: ROKU won't connect to WIFI error 014.40. Password is entered correctly.

@1344

Thanks for the post.

Have you made sure that you have entered the correct password for your wireless network?

For more information about error codes that you may see on Roku devices, visit our Support page here: Connecting your Roku device to the internet using Wi-Fi or Ethernet


Thanks,
Danny

Danny R.
Roku Forum Moderator
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RayHend
Level 7
‎11-22-2021 07:23 PM

Re: ROKU won't connect to WIFI error 014.40. Password is entered correctly.

I had the same issue. Entered the password maybe 10 times before I realized I had one of the numbers wrong. I would have sworn I had every number entered correctly. If you get this error code, definitely check all the numbers in your password carefully. 

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