Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Level 7

ROKU to Uverse. Error 014.40

My premier 4K working ok. Purchased one for elderly friends and tried to connect to their Uverse router.  Network found but will not Connect after correctly entering the password WHICH DOES HAVE NON-ALPHANUMERICS IN IT. 

Is this type password really a problem for ROKU or just something to try?  I don’t wish to get into the strange router and password change unless it is necessary. Thanks. 

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Roku Employee
Roku Employee

Re: ROKU to Uverse. Error 014.40


Thanks for the inquiry.

We would recommend to try changing your network password (avoid using any special characters from your wireless network password) to see if that resolves the connection issue.

Please keep us posted.


Danny R.
Roku Forum Moderator
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