Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
Have been using a 3800X stick successfully for several years, with only a few glitches. For the last week it has become very unstable, dropping the WiFi connection after a few minutes and then refusing to reconnect, even though it finds the connection and reports it as a strong signal. I have rebooted both the router and the stick repeatedly. If and when I do get a connection, it often lasts just a few minutes before dropping the signal. I noticed that this behavior coincides with a recent update. Could that be the problem?
Have you tried connecting your device to an alternate network, such as a mobile hotspot just to isolate the issue?
Please also provide us the following information:
-Roku device model -Serial number -Device ID -Software OS/version (these can all be found in Settings > System > About) -Does this issue occur on a specific channel? If so, what channel and what version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button) -Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times) -Steps to reproduce the issue you are seeing -TV brand and model and your router's make and model.
With more information, we will be able to assist you further.