Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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2120SoMichigan
Level 8

ROKU internet download speed wrong

I have a model 4800x Ultra. After running the Roku speed check (check connection) is simply incorrect or there is a bigger issue. Hard wired reads 92 wireless 34 to 60. I have 400 Mbps. Have done hard reset, unplugged, changed sockets, changed networks etc. The Ultra is NEXT to the router and have also used ethernet - dont know if the box is not capable of accurate readouts or its something else. Have tested the speeds thoroughly with other devices & apps. All read 300 to 400+ mbps. This device wasnt inexpensive -, I expect better 

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6 REPLIES 6\
renojim
Community Streaming Expert

Re: ROKU internet download speed wrong

That's all you're going to get out of it and all it needs for 4k streaming from any provider.  Unless you're having issues streaming there's really no reason to check the speed.

Roku Community Streaming Expert

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2120SoMichigan
Level 8

Re: ROKU internet download speed wrong

So, its simply an incorrect reading. Maybe they should drop the metric. I'll continue to use - should the device stream poorly, there are several very good alternatives on the market

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makaiguy
Community Streaming Expert

Re: ROKU internet download speed wrong

No it's not an incorrect reading.  Rokus were designed with components capable of handling the streaming of one single program at a time over the internet.  They have not engineered in download capability beyond this. So the number you are seeing reflects the actual capability of the unit.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking " Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
2120SoMichigan
Level 8

Re: ROKU internet download speed wrong

Thank you!!! That's an actual answer. I appreciate it & definitely makes sense 

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atc98092
Community Streaming Expert

Re: ROKU internet download speed wrong

Roku devices with an Ethernet connection only support 100BaseT, or 100 Mbps. With Ethernet overhead, it's usually about 92 Mbps max, right what you are getting. Why your wireless isn't capable of a faster speed, I can't say. In theory the 4800 should be able to handle 2-300 Mbps, over 802.11ac, but I can't seem to get mine any faster than the wired connection either. 

Dan

Roku Community Streaming Expert

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2120SoMichigan
Level 8

Re: ROKU internet download speed wrong

THANK YOU  - I appreciate the fact that I'm getting some really solid answers in this forum! Issue solved 

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