Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Kristy27
Level 8

ROKU WiFi connection not working, Already reset and unplugged multiple times

My ROKU player quit working Sunday evening. I unplugged it for a day and tried it again. Says not connected to internet. Factory rest performed multiple times but still has a red X stating there’s no WiFi. WiFi is working on all other devices. The ROKU was purchased in Dec 2019 so it’s barely one year old. Any help would be appreciated.

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7 Replies
RokuDanny-R
Roku Employee
Roku Employee

Re: ROKU WiFi connection not working, Already reset and unplugged multiple times

@Kristy27

Thanks for the post.

Can you please provide more information about the issue you are experiencing? What Roku model device are you using?

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Paula47
Level 7

Re: ROKU WiFi connection not working, Already reset and unplugged multiple times

I am also having basically the same problem. I have a Roku Express. Last evening my Roku just shut down. When I turned it back on it didn't show both wireless systems i'm connected to. It did show the one I've always used but won't accept the password. I rebooted the system more than once and did a factory reset. I've tried connecting numerous times but the message still says "not connected to internet". Thanks 

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Kristy27
Level 8

Re: ROKU WiFi connection not working, Already reset and unplugged multiple times

Roku express Model 3931x

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Kristy27
Level 8

Re: ROKU WiFi connection not working, Already reset and unplugged multiple times

After Roku reset, unplugged and replaced back in.After Roku reset, unplugged and replaced back in.

 

Babyjo
Level 7

Re: ROKU WiFi connection not working, Already reset and unplugged multiple times

I’m having the same issue

RokuDanny-R
Roku Employee
Roku Employee

Re: ROKU WiFi connection not working, Already reset and unplugged multiple times

@Paula47 @Kristy27

Thanks for the posts.

I would recommend checking out our Support page for troubleshooting issues here: What should I do if I cannot connect to my home network or the internet?

Please answer the following questions so we can get a better understanding of what you are seeing:

- Have you ensured your router is broadcasting a 2.4GHz Wi-Fi network for the device to connect to? The Roku Express is only compatible with wireless b/g/n networks on the 2.4 GHz spectrum. 
- Have you tried changing the wireless broadcast channel on the router to see if this will allow your device to connect? 
- Have you tried moving the device closer to your router to see if you can get connected? 
- How long have you been experiencing this problem?

If those things still aren't helping, feel free to send me a PM with your Roku account email address and the serial number of your Roku from Settings>System>About along with the answers to the above questions and I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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RokuDanny-R
Roku Employee
Roku Employee

Re: ROKU WiFi connection not working, Already reset and unplugged multiple times

@Babyjo

Thanks for the post.

Can you please provide more information about the issue you are experiencing?

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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