Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
ROKU WiFi connection not working, Already reset and unplugged multiple times
My ROKU player quit working Sunday evening. I unplugged it for a day and tried it again. Says not connected to internet. Factory rest performed multiple times but still has a red X stating there’s no WiFi. WiFi is working on all other devices. The ROKU was purchased in Dec 2019 so it’s barely one year old. Any help would be appreciated.
Re: ROKU WiFi connection not working, Already reset and unplugged multiple times
I am also having basically the same problem. I have a Roku Express. Last evening my Roku just shut down. When I turned it back on it didn't show both wireless systems i'm connected to. It did show the one I've always used but won't accept the password. I rebooted the system more than once and did a factory reset. I've tried connecting numerous times but the message still says "not connected to internet". Thanks
Please answer the following questions so we can get a better understanding of what you are seeing:
- Have you ensured your router is broadcasting a 2.4GHz Wi-Fi network for the device to connect to? The Roku Express is only compatible with wireless b/g/n networks on the 2.4 GHz spectrum.
- Have you tried changing the wireless broadcast channel on the router to see if this will allow your device to connect?
- Have you tried moving the device closer to your router to see if you can get connected?
- How long have you been experiencing this problem?
If those things still aren't helping, feel free to send me a PM with your Roku account email address and the serial number of your Roku from Settings>System>About along with the answers to the above questions and I'll be able to assist you further from there.