Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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HelloWorld7
Level 7

Re: ROKU WORKED FINE BEFORE, NOW NOT CONNECTING TO INTERNET,

Also depending on your roku 5g or 2.4 ghz should not be an issue with connecting to wifi. 5g has it's issues too. 

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Robway9
Level 8

Re: ROKU WORKED FINE BEFORE, NOW NOT CONNECTING TO INTERNET,

How can I private message you? There isn't that option when I click on your name.  Moreover, I don't see an inbox in my settings/profile/home page so I doesn't even seem like private messaging is an option.

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RokuDanny-R
Roku Employee
Roku Employee

Re: ROKU WORKED FINE BEFORE, NOW NOT CONNECTING TO INTERNET,

@Robway9

Thanks for the post.

Are you able to send a private message (PM) now? Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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VC3
Level 7

Re: ROKU WORKED FINE BEFORE, NOW NOT CONNECTING TO INTERNET,

Ughhhhh! Same here, since early March. I thought it was Xfinity, but everything else is connecting as usual and connection/ speed tests say the wifi connection and speeds are more than adequate. Of course I restart router and Roku several times a day- this should not be part of the standard process to use a device. The Roku in question is less than a year old. My old Roku 2 xs worked perfectly for over 5 yrs. Not sure if this is a hardware or software issue, but it is beyond frustrating (1st world problem much?). Customer “service” plz don’t gaslight us.

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RokuDanny-R
Roku Employee
Roku Employee

Re: ROKU WORKED FINE BEFORE, NOW NOT CONNECTING TO INTERNET,

@VC3

Thanks for the post.

Can you please specify the issue you are experiencing? What Roku model devices are you seeing this issue happen with?

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Dragoonrl
Level 7

Re: ROKU WORKED FINE BEFORE, NOW NOT CONNECTING TO INTERNET,

I am having the same issues with Roku.  All of a sudden over the past month I have had trouble connecting and then Nothing would connect at all.  I have 2 Roku TVs and 3 roku sticks.  None are working.  All other devices work fine.  I can even use the original smarthub on the tv.  ROKU Please help!

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DHG3
Level 8

Re: ROKU WORKED FINE BEFORE, NOW NOT CONNECTING TO INTERNET,

Same here

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DHG3
Level 8

Re: ROKU WORKED FINE BEFORE, NOW NOT CONNECTING TO INTERNET,

Same here 

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atc98092
Level 21

Re: ROKU WORKED FINE BEFORE, NOW NOT CONNECTING TO INTERNET,

Saying "same here" doesn't help. We need to know what model Roku you have (model number), and some idea of your home network would help. If your router is controlled by your ISP or if you can log into it and change any setting. 

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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ski64
Level 7

Re: ROKU WORKED FINE BEFORE, NOW NOT CONNECTING TO INTERNET,

I have  ROKU model # 3900x and everything has been working fine until Xfinity changed my modem to a 5G and now everything else connects except for my Roku????  Is my ROKU outdated for this speed or should that matter?

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