Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Sterlingvt
Level 7

ROKU Ultra 4640x 10.5 software problem

Hello,

I thought my old Ultra 4640x was finally giving up the ghost and was looking at upgrades when I found the issue with OS 10.5. I checked and there has been no manual update to roll back to previous version on my unit but am experiencing the same issues as other models including random reboots, loss of connectivity both Ethernet and inability to set up a wireless connection, and randomly being booted out of playback on certain channels. Is there any way to get the OS rolled back on this unit? It still does everything I need at the moment and has the Optical out which I still need for connection to my home theater system that was removed in current versions. 

 

Thanks, 

BS 

0 Kudos
3 REPLIES 3\
DJJ
Level 8

Re: ROKU Ultra 4640x 10.5 software problem

Same here. Chat support acted like they never heard of this issue. Tried to say it was on my end. Please fix this, I have three of these in my house and none of them work after the update.

Sterlingvt
Level 7

Re: ROKU Ultra 4640x 10.5 software problem

And yet they had a rollback on the 4660 and up models which was supposed to fix it. Ours however they seem to have allowed the update but not the rollback. Getting sick of having apps drop me out or becoming unresponsive.  I have 3 devices and one Roku Smart TV. To not see a simple fix of rolling EVERY device back till they work it out is ridiculous.

 

0 Kudos
DJJ
Level 8

Re: ROKU Ultra 4640x 10.5 software problem

I have 3 4640X's. They all quit working after 10.5 update. I have been using the same DNS server for years without a problem.

I changed my DNS server, my 3 Roku's work. In fact, i tried several free DNS servers, and they all worked. For example, try 1.1.1.1 (primary) and 1.0.0.1 (secondary).

0 Kudos