Network - Wireless & Wired Connections

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CCNA-CCIE
Level 7

ROKU Premiere - Regular WIFI disconnects (NO INTERNET CONNECTION WARNING)

Hello.

This is getting very frustrating.  ROKU Prem box.  All other internet connections remain fine - after a while (maybe 45 mins), watching something, the ROKU has connection issues - App stop - warning on screen - connection lost etc.

 

I have debug on the router (DRAYTEK COMMERCIAL ROUTER)

As you can see it tries and fails and retries over the 1min 12 second period.  It starts with the ROKU "disaccociating" from the WIFI for no known reason ( DHCP lease is 3 days etc - no IP clashes )

 

The XX:XX:XX in the MAC address Is my editing

 

 

As you can see from the logs below it starts with a WIFI disassociation:

2020-11-03 21:14:04 WLAN_DBG - MLME Disassoc MAC 8c:49:62:XX:XX:XX

 

eventually coming back to life some 1 min 12 seconds later with no input / change from anyone

2020-11-03 21:15:16 AP SETKEYS DONE - WPA2, AuthMode(7)=WPA2PSK, WepStatus(6)=AES, GroupWepStatus(6)=AES

 

All other devices remain working / connection fine to internet.  This ROKU simply just decides to leave the WIFI and take over a minute to come back on its own.

 

 

-------------------------------------

Full log below of the start to end time of ROKU "outage"

 

2020-11-03 21:15:16 AP SETKEYS DONE - WPA2, AuthMode(7)=WPA2PSK, WepStatus(6)=AES, GroupWepStatus(6)=AES
2020-11-03 21:15:16 WPA: recieve Msg4 of 4-way (8C-49-62-XX:XX:XX)
2020-11-03 21:15:16 WPA: send Msg3 of 4-way
2020-11-03 21:15:16 WPA: recieve Msg2 of 4-way (8C-49-62-XX:XX:XX)
2020-11-03 21:15:16 WPA: send Msg1 of 4-way
2020-11-03 21:15:16 WLAN_DBG - MLME Associate MAC 8c:49:62:XX:XX:XX
2020-11-03 21:15:11 WLAN_DBG - Dot1x_session_stop
2020-11-03 21:15:11 WLAN_DBG - MLME Disassoc MAC 8c:49:62:XX:XX:XX
2020-11-03 21:15:11 WPA: send Msg1 of 4-way
2020-11-03 21:15:10 WPA: send Msg1 of 4-way
2020-11-03 21:15:09 WPA: send Msg1 of 4-way
2020-11-03 21:15:08 WLAN_DBG - MLME Associate MAC 8c:49:62:XX:XX:XX
2020-11-03 21:15:08 WPA: send Msg1 of 4-way
2020-11-03 21:15:08 WLAN_DBG - MLME Associate MAC 8c:49:62:XX:XX:XX
2020-11-03 21:15:08 WPA: send Msg1 of 4-way
2020-11-03 21:15:08 WLAN_DBG - MLME Associate MAC 8c:49:62:XX:XX:XX
2020-11-03 21:15:08 WPA: send Msg1 of 4-way
2020-11-03 21:15:07 WLAN_DBG - MLME Associate MAC 8c:49:62:XX:XX:XX
2020-11-03 21:15:07 WPA: send Msg1 of 4-way
2020-11-03 21:15:07 WLAN_DBG - MLME Associate MAC 8c:49:62:XX:XX:XX
2020-11-03 21:14:55 WLAN_DBG - Dot1x_session_stop
2020-11-03 21:14:55 WLAN_DBG - MLME Disassoc MAC 8c:49:62:XX:XX:XX
2020-11-03 21:14:52 WPA: send Msg1 of 4-way
2020-11-03 21:14:51 WPA: send Msg1 of 4-way
2020-11-03 21:14:50 WPA: send Msg1 of 4-way
2020-11-03 21:14:49 WPA: send Msg1 of 4-way
2020-11-03 21:14:49 WLAN_DBG - MLME Associate MAC 8c:49:62:XX:XX:XX
2020-11-03 21:14:49 WPA: send Msg1 of 4-way
2020-11-03 21:14:48 WLAN_DBG - MLME Associate MAC 8c:49:62:XX:XX:XX
2020-11-03 21:14:43 WLAN_DBG - Dot1x_session_stop
2020-11-03 21:14:43 WLAN_DBG - MLME Disassoc MAC 8c:49:62:XX:XX:XX
2020-11-03 21:14:40 WPA: send Msg1 of 4-way
2020-11-03 21:14:39 WPA: send Msg1 of 4-way
2020-11-03 21:14:38 WPA: send Msg1 of 4-way
2020-11-03 21:14:37 WPA: send Msg1 of 4-way
2020-11-03 21:14:37 WLAN_DBG - MLME Associate MAC 8c:49:62:XX:XX:XX
2020-11-03 21:14:15 WLAN_DBG - Dot1x_session_stop
2020-11-03 21:14:15 WLAN_DBG - MLME Disassoc MAC 8c:49:62:XX:XX:XX
2020-11-03 21:14:12 WPA: send Msg1 of 4-way
2020-11-03 21:14:11 WPA: send Msg1 of 4-way
2020-11-03 21:14:10 WPA: send Msg1 of 4-way
2020-11-03 21:14:09 WPA: send Msg1 of 4-way
2020-11-03 21:14:09 WLAN_DBG - MLME Associate MAC 8c:49:62:XX:XX:XX
2020-11-03 21:14:09 WPA: send Msg1 of 4-way
2020-11-03 21:14:09 WLAN_DBG - MLME Associate MAC 8c:49:62:XX:XX:XX
2020-11-03 21:14:09 WPA: send Msg1 of 4-way
2020-11-03 21:14:08 WLAN_DBG - MLME Associate MAC 8c:49:62:XX:XX:XX
2020-11-03 21:14:08 WPA: send Msg1 of 4-way
2020-11-03 21:14:08 WLAN_DBG - MLME Associate MAC 8c:49:62:XX:XX:XX
2020-11-03 21:14:08 WPA: send Msg1 of 4-way
2020-11-03 21:14:08 WLAN_DBG - MLME Associate MAC 8c:49:62:XX:XX:XX
2020-11-03 21:14:04 WLAN_DBG - Dot1x_session_stop
2020-11-03 21:14:04 WLAN_DBG - MLME Disassoc MAC 8c:49:62:XX:XX:XX

 

 

I can send / provide much detail as I am a Network Engineer by day job.

 

Thanks

 

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1 Reply
alejandro24
Level 7

Re: ROKU Premiere - Regular WIFI disconnects (NO INTERNET CONNECTION WARNING)

Hello, good evening, I had the same problem, could you solve it?

A few days ago I had the idea to change my Roku Premiere to DMZ (Demilitarized Zone), the disconnections decreased but the problem was still present and I need DMZ for my Xbox One so I decided to look for other alternatives, I opened ports 80 and 443 and it didn't work. I just changed the security protocol of my wifi from WPA2 to WPA, I know it's not ideal but apparently that has solved the problem.

It is quite annoying to have to do this since I have never had a problem with WPA2 with any other device and by changing it to WPA I feel that the security of my network is drastically reduced.

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