Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
It finds my wireless connection, but cannot then connect to the internet for some reason.
I have followed all the online advice about re-booting etc until I'm blue in the face!
Nothing works. So frustrating.
I have a plethora of devices connected to the internet via my router, and one of them is an older ROKU model that is working fine. Don't know why this one isn't connecting, as it's in the same room as the router!
I'm pretty sure that when I first installed it it was working OK, but I haven't utilized it for a couple of months and now it won't connect.
Any suggestions? Am I able to do a factory reset and try again?
Which Roku Premiere is it? Model number. Settings > System > About
Some of the later Premiere devices (depending on model number) only support 2.4 GHz band, and work better with channels 1, 6, or 11. Original Premiere devices supported 5 GHz band, but don't work with DFS channels.
DBDukes Roku Community Streaming Expert Note: I am not a Roku employee.
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