Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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HM1
Level 7

ROKU Express not connecting to the internet - connects to WIFI

Roku Express Serial # C33856451369

Router : Netgear Orbi RBR50 / RBS40V

Was working fine until a couple of days ago. 

It finds the WIFI, then comes up with the question "Are you in a Hotel Room /Dorm" or "Are you at Home". I select "Home". No connection to internet.

All other (non-Roku) devices are able to connect to internet.

What I have tried :

Powering down each device (Roku and Router and cable modem) and powering them back up.

Factory Reset on the Roku.

Changing the channel on the router from "Auto" to 06.

Any help would be appreciated.

Thank you.

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10 REPLIES 10\
RokuDanny-R
Roku Employee
Roku Employee

Re: ROKU Express not connecting to the internet - connects to WIFI

@HM1

Thanks for the post.

I would recommend checking out our Support page for troubleshooting issues here: What should I do if I cannot connect to my home network or the internet?

Please answer the following questions so we can get a better understanding of what you are seeing:

- Have you ensured your router is broadcasting a 2.4GHz Wi-Fi network for the device to connect to? The Roku Express is only compatible with wireless b/g/n networks on the 2.4 GHz spectrum. 
- Have you tried changing the wireless broadcast channel on the router to see if this will allow your device to connect? 
- Have you tried moving the device closer to your router to see if you can get connected? 
- How long have you been experiencing this problem?

If those things still aren't helping, feel free to provide us with the serial number of your Roku from Settings>System>About along with the answers to the above questions and I'll be able to assist you further from there.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Emariepike
Level 7

Re: ROKU Express not connecting to the internet - connects to WIFI

Hi Danny,  I'm having these same connection issues even after restarting the router and roku.  No error messages are coming up, it just won't connect to the internet.

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HM1
Level 7

Re: ROKU Express not connecting to the internet - connects to WIFI

Hi Danny,

As I stated in my original post, I am able to connect to WIFI.    Just not connecting to internet. I have also tried everything you mentioned.

I've had the problem only for a couple of days.

Model : 3900X  - Roku Express

Serial # YG006P451369

Software Version : 10.0.0 build 4209-51

Any help is appreciated.

Thank  you.

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RokuDanny-R
Roku Employee
Roku Employee

Re: ROKU Express not connecting to the internet - connects to WIFI

@hmi

Thanks for the follow up.

I have passed along your information to our Support team to help provide further troubleshooting. They will follow up and assist you.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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m212
Level 7

Re: ROKU Express not connecting to the internet - connects to WIFI

Hi I'm experiencing the exact same problem on my roku express and have tried all the fixes mentioned on this website. Did you find a solution?

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a10251998
Level 7

Re: ROKU Express not connecting to the internet - connects to WIFI

I too cannot connect any of my ROKU devices and yes I have followed EVERY troubleshooting idea listed for the last two days. The response of “follow our advice on our website” is not helpful. What’s wrong with your products?

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RokuDanny-R
Roku Employee
Roku Employee

Re: ROKU Express not connecting to the internet - connects to WIFI

@m212 @a10251998

Thanks for the post.

As stated previously in this thread, I would recommend checking out our Support page for troubleshooting issues here: What should I do if I cannot connect to my home network or the internet?

Please answer the following questions so we can get a better understanding of what you are seeing:

- Have you ensured your router is broadcasting a 2.4GHz Wi-Fi network for the device to connect to? The Roku Express is only compatible with wireless b/g/n networks on the 2.4 GHz spectrum. 
- Have you tried changing the wireless broadcast channel on the router to see if this will allow your device to connect? 
- Have you tried moving the device closer to your router to see if you can get connected? 
- How long have you been experiencing this problem?

If those things still aren't helping, feel free to provide us with the serial number of your Roku from Settings>System>About along with the answers to the above questions and I'll be able to assist you further from there.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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m212
Level 7

Re: ROKU Express not connecting to the internet - connects to WIFI

I've tried all that here's my info: 

Model : 3900RW  - Roku Express

Serial # YG00H1367078

Software Version : 10.0.0 build 4209-51

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RokuKariza-D
Roku Employee
Roku Employee

Re: ROKU Express not connecting to the internet - connects to WIFI

@m212

Appreciate the response.

I have passed along your information and concern to our Support team. They will follow up and further assist you through email.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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