Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Alextswan
Level 7

Problems connecting to the WiFi

Roku will connect to my personal hotspot on my iPhone but it will still have problems connecting to the home internet network. I’ve done a hard reset and have restarted the Roku and internet already

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4 REPLIES 4\
renojim
Community Streaming Expert

Re: Problems connecting to the WiFi

If you have Comcast/Xfinity or Cox as your ISP ensure your wireless mode is set to b/g/n and not g/n. For Comcast/Xfinity:

https://www.xfinity.com/support/articles/change-wifi-mode-admin-tool-xfinity-xfi

Roku Community Streaming Expert

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RokuKariza-D
Roku Employee
Roku Employee

Re: Problems connecting to the WiFi

Hello @Alextswan

Thanks for reaching out here in the Community.

If you are getting an error code or message, refer to this link for common Roku error codes and their recommended actions: How to connect your Roku device to the internet using Wi-Fi or Ethernet

Furthermore, if the affected device is either a Roku Express or Roku Premiere, please note that they are only compatible with wireless b/g/n networks on the 2.4 GHz spectrum. Ensure that your router is broadcasting a 2.4GHz Wi-Fi network for the device to connect to. You can check your device model by navigating to Settings > System > About.

You can also try configuring your router and use wireless channels 1, 6, or 11 which are the preferred channels in North America. Each time you change the wireless channel, you will likely need to apply/save changes before you are prompted to restart the router.

Please keep us posted!


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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Alextswan
Level 7

Re: Problems connecting to the WiFi

I recently purchased the Roku express. The internet I use at home is Spectrum. I don’t have issues connecting the Roku to my personal hotspot on my phone but I can’t keep using that. Why won’t it connect to my Spectrum WiFi? I’ve followed all the steps like hard resetting the device, restarting my router but still no connection. Why is it so complicated to set up?

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RokuDanny-R
Roku Employee
Roku Employee

Re: Problems connecting to the WiFi

@Alextswan

Thanks for the inquiry.

I would recommend checking out our Support page for troubleshooting issues here: What should I do if I cannot connect to my home network or the internet?

Please answer the following questions so we can get a better understanding of what you are seeing:

- Have you ensured your router is broadcasting a 2.4GHz Wi-Fi network for the device to connect to? The Roku Express/Premiere is only compatible with wireless b/g/n networks on the 2.4 GHz spectrum. 
- Have you tried changing the wireless broadcast channel on the router to see if this will allow your device to connect? 
- Have you tried moving the device closer to your router to see if you can get connected? 
- How long have you been experiencing this problem?

If those things still aren't helping, feel free to provide us with the serial number of your Roku from Settings>System>About along with the answers to the above questions and I'll be able to assist you further from there.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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