Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
cancel
Showing results for 
Search instead for 
Did you mean: 
disconnected
Level 7

Problem at hotel with two-tiered internet

I have a Roku Streaming Stick+ and have used it in successfully in several Marriott properties. Marriotts generally offer two internet connection speeds, both requiring authentication: a free, lower-speed connection and a paid (or free for some membership tiers) higher-speed connection. I always use the higher speed version and I assume that after I do the laptop steps to get the Roku connected that it gets the same speed as the laptop, although I don’t know this for sure.

We are currently in an older Marriott Courtyard and I’m unable to complete the setup. The Roku finds the Courtyard_GUEST network, does its checks and comes back saying it is connected, but it doesn’t bring up the screen with the hotel/dorm option. If I tell it to check connections it says it is connected to the network but not to the internet and then it displays a message saying internet download speed is poor, error code 18.

I don’t see any way to bypass this error to get to the laptop setup and the higher speed connection.

0 Kudos
2 Replies
atc98092
Level 13

Re: Problem at hotel with two-tiered internet

I suggest going into the Roku settings menu and find the Network Reset function. I can't recall offhand exactly where it's located. That resets all saved WiFi settings, and should let you do the setup again at the Marriott. For what it's worth, I've never had any issue either at Marriott or Hilton, both which offer different connection tiers. 
Dan
Nvidia Shield, Roku Stick (3600), Ultra (4640), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
0 Kudos
disconnected
Level 7

Re: Problem at hotel with two-tiered internet

Thanks for the suggestion. Sadly, the reset didn't help. The new setup went through the same steps as before, with the same result. I'm thinking that probably the slower speed at most hotels is at least barely acceptable to the Roku and that this hotel is so bad that the Roku refuses to even attempt working with it.
0 Kudos