Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Riverside1
Level 7

Problem Connecting Wireless

So I have Roku setup at home in Florida

I am currently in New York bought a Roku Express hooked it up to the TV.

Error reads we need assistance in connecting your Roku player where are you the options they give:

1. Home

2. Hotel or College

No matter which one I click I can't go on to set up Roku.

Any thoughts?

0 Kudos
9 Replies
RokuDanny-R
Roku Employee
Roku Employee

Re: Problem Connecting Wireless

@Riverside1 

Thanks for the inquiry.

What kind of wireless network are you trying to connect your device to? Is your wireless network a private personal network or is it a public shared network?

We would recommend trying to perform a factory reset on your device to see if you can set up your device. For more information about how to perform a factory reset, visit our Support page here: How do I factory reset my Roku® streaming device?

I'd also recommend trying to connect your device to an alternate network, such as a mobile hotspot, to see if you can activate and setup your device. Then once your device is setup, try switching back to your home wireless network.

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos
Riverside1
Level 7

Re: Problem Connecting Wireless

Public shared network

0 Kudos
Riverside1
Level 7

Re: Problem Connecting Wireless

I do not have a router I have public Wi-Fi at a campsite can I connect here and how? doesn't give me a chance to set up Roku it gets stuck on are you at home or at college dorm

0 Kudos
renojim
Level 21

Re: Problem Connecting Wireless

Try one option and if it doesn't work try the other.

0 Kudos
Riverside1
Level 7

Re: Problem Connecting Wireless

what options

0 Kudos
Riverside1
Level 7

Re: Problem Connecting Wireless

Danny no more trouble shooting?

Still can't hook-up Roku Express away from home.

0 Kudos
Riverside1
Level 7

Re: Problem Connecting Wireless

no luck

0 Kudos
Riverside1
Level 7

Re: Problem Connecting Wireless

Riverside1 wrote:

I am very disappointed in the response or lack of from Roku to try and walk me through this dilemma how many more times must I send out my concern. Look up all my emails and see how many answers I received.

Frustrated

0 Kudos
Riverside1
Level 7

Re: Problem Connecting Wireless

Danny can you call and walk me through?

0 Kudos