Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
I just bought a roku premiere and I’ve been trying to set it up for 5 hours now. It will connect to my WiFi then when it updates it restarts and goes back to the beginning and when I try to connect to the WiFi it tells be it can’t connect I have restarted my device and my router several times and it does the same thing every time. It will connect the first time and update but once it restarts it acts up and I have to repeat it.
2. Great idea for the hotspot. I tried that didn’t work.
3. I am getting a error code 14.40.
The Roku connects to the WiFi each time I do the initial setup. Even on the first time I connected the unit. Then it does a system update and restarts then the unit will not connect. So I reset the unit in the back, it connects to the internet does a system update, restarts unit and then will not connect to internet. Does it both with the linksys and the hotspot.
Please check your network password, and/or enter it again correctly. If you have a special character in your network password, you might try changing this to see if that resolves the issue. If you need more help from there, we'd recommend contacting your ISP or wireless router manufacturer for further assistance.