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Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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djpalmer71
Level 7
‎07-16-2020 03:12 PM

Premiere no longer detects the network

Some time yesterday, my Roku Premiere stopped being able to connect to my wireless network. The device had been rebooted, along with my modem and router. I’ve reset the network settings on the device, and changed the broadcast channel on the router. I set my phone as a wireless hotspot, and the Roku DID see that as an available network. The Roku is the ONLY device that can’t detect the regular wireless network. The only thing I have not done yet is to reset the Roku to factory defaults. Is that likely to make a difference, and if not, do I have any option left other than replacing the device?

Roku model is 3920X

Software is 9.3.0 build 4170-91

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makaiguy
Community Streaming Expert
‎07-16-2020 09:51 PM

Re: Premiere no longer detects the network

If you've recently been updated to Roku firmware 9.3 and you have a LinkSys router, see if this post helps:
https://community.roku.com/t5/Network-Wireless-Wired-Connections/Roku-Express-won-t-connect-to-netwo...
Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Do not ask me support questions via private message -- post them publicly to the Community where others may benefit as well.

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600
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