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Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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kovalasked
Level 7
‎03-10-2020 08:05 PM

Poor internet connection after a power outage

I have a Roku express+ which I purchased about 2 months ago. 2 weeks ago I had a power outage and now I only get a poor wireless connection wherever I connect it. I have connected it to the same tv as a different Roku I have that has an excellent connection, so I know the issue is not with my wireless. I have tried a factory reset with no sucess. Any advice?

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2 REPLIES 2\
makaiguy
Community Streaming Expert
‎03-10-2020 09:49 PM

Re: Poor internet connection after a power outage

Power outages are often accompanied by power surges, some of which may damage electronics.
Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking " Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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RokuDanny-R
Roku Employee
Roku Employee
‎03-11-2020 02:39 PM

Re: Poor internet connection after a power outage

@kovalasked 

Thanks for the note.

Please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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