Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
My Roku Express device suddenly stopped connecting to the internet. I’ve gone to the network settings and checked and it says that it is connected, but when I try to open anything, it says not connected to internet. I unplugged it for five minutes, plugged it back in, same issue. I reset the networks, still nothing. It’s not the router because all of my other devices are working perfectly. So I tried to factory reset my device, but now it’s just on a blank purple screen and I don’t have any options to do anything. I don’t know what to do at this point. Can someone please help?
This has always worked for me: Restart your router (I know this doesn't seem to make any sense since other things connect without issue, but do it anyway). When it comes back up, try to re-establish your net connection on the Roku. If there's still no joy, restart your Roku and try it again.
Roku Community Streaming Expert I am not a Roku employee, only a user like you. Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600
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