Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Taylormurphy
Level 7

Please help

My Roku Express device suddenly stopped connecting to the internet. I’ve gone to the network settings and checked and it says that it is connected, but when I try to open anything, it says not connected to internet. I unplugged it for five minutes, plugged it back in, same issue. I reset the networks, still nothing. It’s not the router because all of my other devices are working perfectly. So I tried to factory reset my device, but now it’s just on a blank purple screen and I don’t have any options to do anything. I don’t know what to do at this point. Can someone please help?

0 Kudos
1 REPLY 1\
makaiguy
Community Streaming Expert

Re: Please help

This has always worked for me: Restart your router (I know this doesn't seem to make any sense since other things connect without issue, but do it anyway). When it comes back up, try to re-establish your net connection on the Roku. If there's still no joy, restart your Roku and try it again.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.
0 Kudos