Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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thoroc
Level 8

Re: Please fix this No Internet issue!!

@thants So we are in the same situation (the model for the Roku is a 3810EU). The weird thing is the device seems to have kept some ip config when looking at the "secret menu" (the silly button combo accessible menu).

I have set the channel to auto (from 13 to 1 now) and kept the band frequency Width to 20Mhz as advised in another thread, to no avail.

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renojim
Community Streaming Expert

Re: Please fix this No Internet issue!!

I don't know if the EU model is different, but here in the U.S. we can only use channels 1 to 11.  I wouldn't be surprised if the EU models are the same.

Roku Community Streaming Expert

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thants
Level 8

Re: Please fix this No Internet issue!!

Switching the network to g-only did not fix the issue for me. This is pretty infuriating.

angrfly
Level 8

Re: Please fix this No Internet issue!!

I switched to Google Nest after  3 weeks back to my internet not working with ROKU. Why won't  ROKU fix this? Maybe they can't????

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Mattwratt
Level 7

Re: Please fix this No Internet issue!!

My hotspot won't hook to my roku

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Hannahallan
Level 8

Re: Please fix this No Internet issue!!

 am going mad here - my wifi is really strong and never had an issue now no internet on Roku - am in the uk - any help as cannot cope with getting another system and starting again - would not be roku I can assure you.