Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Charlene27
Level 7

Phone remote can’t connect to network

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Hi I have a problem I recently moved into college and we have a shared college sign in network page , I have connected my roku to my college WiFi via using my tablet to sign in , the internet works perfectly on my roku and powers all the apps but only problem is on the colleges open network somehow my roku cannot detect any devices so I can’t use my phone remote or screencast apps on the tv this is really fustrating as it’s enabling me from using the headphone listen feature which is very essential to me , anyone have any advice on how to solve this ?? I’ve tried everything it seems

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atc98092
Community Streaming Expert

Re: Phone remote can’t connect to network

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Shared WiFi such as hotels or public networks (like a college) have security enabled that blocks connected devices from seeing each other. This is a valuable security setting, and you won't get the college IT department to change it. The only way you could make it work would be to set up a bridge router to connect to their WiFi and give yourself your own private network. But that's not a simple thing to set up. 

Dan

Roku Community Streaming Expert

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atc98092
Community Streaming Expert

Re: Phone remote can’t connect to network

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Here's what I did when I was staying long term in a hotel. I brought a Windows 10 computer with me that had both a wired and wireless connection. I connected the wireless to the hotel network, then enabled Internet Connection Sharing on the Windows PC and connected a small network switch to the computer's wired connection. One more step, I added a router configured as a wireless access point, and voila, I had a private network all my own within the hotel suite. 

There are routers that can perform the same trick, and I have one I travel with. But it's always been hit or miss getting it connected to the hotel network. Using Internet Connection Sharing from Windows is foolproof. 

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee, just another user.

View solution in original post

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makaiguy
Community Streaming Expert

Re: Phone remote can’t connect to network

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Have you seen this Roku page re the Hotel & Dorm connection capabilities?  https://support.roku.com/article/215058118

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking " as Solution.".

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atc98092
Community Streaming Expert

Re: Phone remote can’t connect to network

Jump to solution

Shared WiFi such as hotels or public networks (like a college) have security enabled that blocks connected devices from seeing each other. This is a valuable security setting, and you won't get the college IT department to change it. The only way you could make it work would be to set up a bridge router to connect to their WiFi and give yourself your own private network. But that's not a simple thing to set up. 

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee, just another user.
atc98092
Community Streaming Expert

Re: Phone remote can’t connect to network

Jump to solution

Here's what I did when I was staying long term in a hotel. I brought a Windows 10 computer with me that had both a wired and wireless connection. I connected the wireless to the hotel network, then enabled Internet Connection Sharing on the Windows PC and connected a small network switch to the computer's wired connection. One more step, I added a router configured as a wireless access point, and voila, I had a private network all my own within the hotel suite. 

There are routers that can perform the same trick, and I have one I travel with. But it's always been hit or miss getting it connected to the hotel network. Using Internet Connection Sharing from Windows is foolproof. 

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee, just another user.
Charlene27
Level 7

Re: Phone remote can’t connect to network

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Oh my thank you sooooo sooo much I really appreciate it you are the absolute best 😁😁😁😁

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