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Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Andrea4
Level 7
‎12-18-2020 01:53 PM

Phone remote and no connection

okay, so, I have a roku stick and my remote does bot work so i need to use my phone but, i do not know where to look for the IP address since I am at a different house and the stick does not connect to the Wi-Fi and I don't know how to connect it since it won't let me use the remote on my phone to connect it since it's not connected. long story short, i can not connect to stick to the house internet since my phone is connected but the stick is not so now i can not use the stick. HELP

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renojim
Level 21
‎12-18-2020 04:05 PM

Re: Phone remote and no connection

You can't connect to a different Wi-Fi network without a physical remote.  If you can modify the new house's Wi-Fi to match the old house (same SSID/network name and password) then it should connect and you can go back to using the app.  Otherwise, you must have a Roku remote for a stick.

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