Help

Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
PEB46
Level 7
‎10-20-2020 01:18 PM

PROBLEM FIXED - Cannot connect new Roku Ultra 4800R (2020 model) to my wireless network

PROBLEM IS FIXED. CANNOT FIND OUT TO DELETE THIS (MY) POST. PEB46

I previously had a Roku Streaming + stick connected to my Samsung Smart TV over my home wireless network. I just received the new Roku Ultra 4800R (2020 model) device. It will not connect to my wireless network. I have tried the suggestions of restarting my router, then restarting my Roku device, but still receive the same error. I have tried by 2.4 and 5.0 frequencies. I am using the HDMI ARC port on my TV, as I did for my streaming stick.

I cannot get in touch with Roku customer service - not taking calls due to the virus.

I have been trying this for 2 hours now, am will send the new device back if someone in the community cannot help me resolve this.

Paul

 

0 Kudos
Reply
1 REPLY 1\
makaiguy
Community Streaming Expert
‎10-21-2020 11:49 AM

Re: PROBLEM FIXED - Cannot connect new Roku Ultra 4800R (2020 model) to my wireless network

@PEB46- Why not share your solution?  It could be helpful for others.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking " as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
0 Kudos
Reply