Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
PROBLEM FIXED - Cannot connect new Roku Ultra 4800R (2020 model) to my wireless network
PROBLEM IS FIXED. CANNOT FIND OUT TO DELETE THIS (MY) POST. PEB46
I previously had a Roku Streaming + stick connected to my Samsung Smart TV over my home wireless network. I just received the new Roku Ultra 4800R (2020 model) device. It will not connect to my wireless network. I have tried the suggestions of restarting my router, then restarting my Roku device, but still receive the same error. I have tried by 2.4 and 5.0 frequencies. I am using the HDMI ARC port on my TV, as I did for my streaming stick.
I cannot get in touch with Roku customer service - not taking calls due to the virus.
I have been trying this for 2 hours now, am will send the new device back if someone in the community cannot help me resolve this.
Re: PROBLEM FIXED - Cannot connect new Roku Ultra 4800R (2020 model) to my wireless network
@PEB46- Why not share your solution? It could be helpful for others.
Roku Community Streaming Expert I am not a Roku employee, only a user like you. Please, no support questions via private message -- post them publicly to the Community where others may benefit as well. If this post solves your problem please help others find this answer by clicking " as Solution.".
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