Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Kevin232
Level 7

PLEASE HELP!!! I’ve tried everything and Roku still won’t connect to Wi-Fi

Basically last night I was watching Netflix (which surprisingly only crashed 5 times before I got to watch anything) and decided to go on Hulu. The screen froze, and ended up just redirecting me to the Home Screen which said there was no connection at the top right. This has happened many times, and usually a router restart does the trick. However only once before has it absolutely NOT WORKED. Last night and today are one of those times. I’ve tried everything, reset the tv, disabled network pings, unplugged the TV, restarted the router at least 20 times. Unplugged the tv and router and tried connecting the TV once the router started back up NOTHING. I did a factory reset and still NOTHING. The other two Rokus in the house work just fine, obviously the internet works just fine as I am able to post this on Reddit and google “solutions” to this problem. My question is, is there anything I overlooked? Anyone have similar problems? What did you do to fix it? The last solution I have is to toss this tv into the dumpster after going at it with a sledgehammer haha. I’m getting frustrated with the repeated failures of this device and it makes me miss old school cable. Thank you guys in advance! https://19216881.org/ https://1921681001.link/ https://19216801.digital/ 

11 REPLIES 11\
DBDukes
Community Streaming Expert

Re: PLEASE HELP!!! I’ve tried everything and Roku still won’t connect to Wi-Fi

You've done a lot of things, including accessing some Roku secret screens. Those can be good or bad, depending on the issue.

You also used the term "reset" which can have different meaning. If you mean you rebooted the device, the term "reboot" is clearer. If you mean you did a factory reset of the device, the term "factory reset" is clearer. We're dealing with a range of experience in those that have issues and come here for support. If your issue is resolved, and it helps others, using clear, unambiguous terms will help those in the future.

You didn't say which device you have, but I'm guessing a Roku TV of some kind. If it is, provide the manufacturer name and their model number, as well as Roku model number from Settings > System > About

Also, the Roku OS from that screen.

Go to Settings > Network > About

What is showing there? We don't need to know IP address or MAC address (unless MAC address is all zeroes, which would be an issue), but the rest may be helpful.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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LadyMelo87
Level 8

Re: PLEASE HELP!!! I’ve tried everything and Roku still won’t connect to Wi-Fi

I am having the same issues. I’ve watched 4 YouTube videos and done hard reboots and restarts. I have 2 Roku’s in my house suddenly not working after 10 months. Every other device is connected to the interview with no issue.

I really wish someone would respond with a solution. 

 

renojim
Community Streaming Expert

Re: PLEASE HELP!!! I’ve tried everything and Roku still won’t connect to Wi-Fi

@LadyMelo87, if you have a Comcast/Xfinity or Cox modem/router go into the router settings and change the wireless mode from g/n to b/g/n.                            

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
LadyMelo87
Level 8

Re: PLEASE HELP!!! I’ve tried everything and Roku still won’t connect to Wi-Fi

This worked thank you for helping me and telling me what exactly needs to be changed. Still think it’s weird that it’s suddenly changed but happy to have access again.

 

thanks again 

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Karenatl
Level 9

Roku 4k stick stopped connecting to Wi-Fi on ATT

I have ATT and a new (40 days) Roku and all of a sudden it won’t connect to my Wi-Fi. It sees the Wi-Fi, signal is excellent, but it will not connect. It is likely trying to connect through a NETGEAR nighthawk extender, and it worked fine until a few day ago- nothing had changed on router or extender. I have another stick on a different TV and it seems to be working fine. #4kstick. I read many other posts but don’t seem to see a solution for ATT

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RokuKariza-D
Roku Employee
Roku Employee

Re: Roku 4k stick stopped connecting to Wi-Fi on ATT

Hello @Karenatl

Thanks for the post.

If you are getting an error code or message, refer to this link for common Roku error codes and their recommended actions: How to connect your Roku device to the internet using Wi-Fi or Ethernet

Furthermore, if the affected device is either a Roku Express or Roku Premiere, please note that they are only compatible with wireless b/g/n networks on the 2.4 GHz spectrum. Ensure that your router is broadcasting a 2.4GHz Wi-Fi network for the device to connect to. You can check your device model by navigating to Settings > System > About.

You can also try configuring your router and use wireless channels 1, 6, or 11 which are the preferred channels in North America. Each time you change the wireless channel, you will likely need to apply/save changes before you are prompted to restart the router.

Let us know how it goes!


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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Wildace
Level 7

Re: PLEASE HELP!!! I’ve tried everything and Roku still won’t connect to Wi-Fi

Ladymelow87, thanks for help. 2 thumps up. Spent all day yesterday trying to figure out why couldn't connect Roku to wifi.  Retarding, rebooting, resetting with no success.  I found your answer today and success !

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Wildace
Level 7

Re: PLEASE HELP!!! I’ve tried everything and Roku still won’t connect to Wi-Fi

Ladymelow87, thanks for help. 2 thumps up. Spent all day yesterday trying to figure out why couldn't connect Roku to wifi.  Retarding, rebooting, resetting with no success.  I found your answer today and success !

0 Kudos
Karenatl
Level 9

Re: Roku 4k stick stopped connecting to Wi-Fi on ATT

Thanks for your response @RokuKariza-D. I checked everything you suggested and n/g/b was on, and 2.4 channel looked ok except it was running on channel 6, which the analysis by att tool said was pretty busy (“poor”). I hit the button to change channel and it changed to channel five, and so far it is connecting and staying connected. Will hope that does the trick. 

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