Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Bajam
Level 7

ONLY DEVICE IN HOUSE THAT WILL NOT CONNECT

2 rokus 1 works 1 doesn't. In fact every device in my house connects except the roku express. It sees the network but does let me login(the password is correct). Today I went to the store and purchased a new express and the same thing happened????? VERY FRUSTRATING Yes I have tried rebooting all devices and the modem. nothing changes. It sees the network but will not login. My ip shows that it is there bu not connected too!!

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4 REPLIES 4\
d-jtaylor
Level 7

Re: ONLY DEVICE IN HOUSE THAT WILL NOT CONNECT

Following. I am having the same issues. Purchased a new router. One ROKU connected fine, the other two will not connect.

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Pianodood3
Level 7

Re: ONLY DEVICE IN HOUSE THAT WILL NOT CONNECT

Same thing

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Pianodood3
Level 7

Re: ONLY DEVICE IN HOUSE THAT WILL NOT CONNECT

We ended up making 2 separate networks. 2.4!and one 5.0. The other Roku was able to distinguish and connect then. 

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AvsGunnar
Community Streaming Expert

Re: ONLY DEVICE IN HOUSE THAT WILL NOT CONNECT

@Bajam and @d-jtaylor 

Post your Roku device models, your router model numbers, and your Internet Provider (ISP).  Reports that routers from Cox, Xfinity/Comcast may need to have the mode/protocol setting under Wireless Settings to reflect b/g/n for Roku to connect.

With more detailed info regarding your router models and Roku models along with any error codes, can hopefully offer some troubleshooting for you to see if changing some network settings from within your router can get you both up and streaming.

@Pianodood3 

Since you have now split your network and can connect to your 2.4 ghz band, strong possibility that your 5ghz band is/was using an incompatible DFS channel.  Under the 5ghz band, the compatible channels for Roku are 36-48 (low band) and 149-161 (high band).  Try manually assigning these rather than using Auto if your router software will allow. (Some managed merged/mesh systems) will not allow users to configure their 5ghz).

If you need additional help, please post same requested info from above re: router and Roku model numbers.

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insigna RokuTV, Ultra 4660x, Premiere+ 3921, Express 4k+ 3941
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