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Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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sg123
Level 7
‎10-13-2020 01:17 PM

Not showing any networks

Hi! I have been unable to connect to any network on my Roku Express. My internet is working well with all other devices in my home. When I try connecting, no networks pop up and I have scanned for networks over and over again. I have restarted my Roku as well as restarted my router (multiple times). As a result, I factory reset my Roku but there are still no networks popping up ( and because of the factory reset, I can only access the language preference and choosing a network). What would be the next steps?

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makaiguy
Community Streaming Expert
‎10-13-2020 08:16 PM

Re: Not showing any networks

The Express is a budget model that only can see or connect to wifi channels in the 2.4 GHz band.  If your modem is using the 5GHz band only, your Roku can't connect.  Most (all, maybe?) routers supporting GHz are dual band routers that also have 2.4 GHz, but it's possible the 2.4 GHz band is not turned on -- check your router's configuration.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking " Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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