Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Level 7

Not connecting to the internet

We recently moved and switched internet providers. Since moving in we can’t get the tikis to connect to the internet. We have tried EVERYTHING. Reset the router, reset the devices, called the internet company and resorted to a factory reset. Now it shows options on the TV but still won’t connect to the WIFI

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Level 13

Re: Not connecting to the internet

What Roku devices are you using.  If it is an older Roku it is possible the new Wi-Fi is 5 GHz and the Roku may not support 5 GHz.

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