Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
Running into this issue with the new streaming stick my parents bought.
ST1 = New Streaming stick parents just bought RB = Roku Box that they've had for years ST2 = My Streaming stick that is currently working just fine at my house.
RB works great, they wanted to have Roku in their room so they bought ST1. ST1 connects to the wireless but fails at connecting to the local network. I brought home ST1 and it worked just fine at my house. I updated ST1 for them on my TV at my house and then brought ST1 and ST2 over to their house, figuring whichever one I could get working they could have and I'd take home the other. Both ST1 and ST2 failed to connect to their local network. RB connects just fine and plays how it should.
Two possible issues (not saying there might be more). When the Stick is plugged directly into the TV, there can be interference from the TV that impacts the wireless connection. The solution is to get the free cable extender from Roku to allow the stick to be further away from the TV. The other issue is wireless interference. Most home wireless connections are in the 2.4 GHz band, which has a lot of competition for the space. You can try changing the channel the router uses, as that sometimes helps. The best solution is to use the wireless 5 GHz band. The Roku Stick supports that band, and I find it works significantly better in my home, even when the same router is providing both 2.4 and 5 GHz. . Don't forget that overall wireless signal strength could also be a factor, so re-positioning the router could help. Sometimes just rotating the router can change the broadcast pattern enough to make a difference.
Dan Nvidia Shield, Roku Stick (3600), Ultra (4640), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.